- Shipping and Returns
Genetic Los Angeles Online Shopping Policies
This section covers all the policies regarding buying jeans online and making returns with Genetic Los Angeles Online Store.
Your satisfaction and a pleasant online shopping experience are our top priorities. We recommend you familiarize yourself with our policies, as they govern any transaction you enter into with us. By placing an order, clicking the checkout button, and entering your payment information or any other similar action, you agree to be bound by the following terms and conditions:
Orders placed in this online store are usually processed the same day or within 2 business days maximum from the date the order was placed and paid for. Orders placed for products that are out of stock may take longer to process. Stock status and/or the estimated delivery date are indicated on the product detail page.
In some cases we may need to contact you prior to processing your order. If we are unable to reach you at using the contact information you provided us within 5 days, we may cancel your order and refund any payment you may have made.
We accept American Express, Visa, MasterCard, Discover, PayPal and wire transfers. We do not accept cash, checks, cashiers checks, or Western Union.
Sales tax will be automatically added to your shopping cart at checkout when applicable.
Promo codes and discount coupons can be used to buy jeans, shorts, skirts, jackets and any other garment offered on this online store, unless otherwise specified. Discount codes may be found on this website, on our social media pages and in promotions and advertising. If you have a discount coupon or promo code please keep the following in mind:
Only one code may be used per order.
Certain items (including all sale items) are excluded from special offers.
Codes may not be applied after an order is placed and/or processed.
All US orders are shipped via USPS or UPS and should be received within 3-5 business days after processing. Saturday delivery is available if prearranged with Customer Service and an additional shipping fee may apply.
DOMESTIC SHIPPING RATES
USPS Priority Mail (US Only)
UPS or USPS Next Day
UPS or USPS 2 Day
We ship to any country in the world. If your country is not listed in our drop down country list on the order checkout page, please call us to place a phone order or send us an email.
Shipping will be provided via your choice of DHL or USPS Global Express Mail. You can also arrange for a carrier of your choice by sending us your shipping label and scheduling your pickup.
International orders are not guaranteed to ship within 2 business days because additional verification is often necessary. Please allow up to 20 business days for delivery. We are not responsible for shipping delay caused by customs or any other reason.
International customers are responsible for customs clearance, duty, foreign taxes and any other applicable charges and fees in the country they are shipping to.
We are required by law to declare the exact value of the merchandise and mark it as dutiable.
Orders can't be changed or modified once they are shipped.
*** RUSSIA shipping: If you are shipping to Russia, the ship to address you provide must be a commercial address.
We are not responsible for shipping delays cause by customs in your destination country. If you give us an address that can't receive the merchandise we are shipping you, we will refund the price of the product when we received it back and your shipment will be treated as a refused shipment (please see below for details about refused shipments).
Genetic Los Angeles Online Shop offers hassle free returns.
If you are not satisfied with your purchase, you may return it to us within 14 days for a refund or exchange.
The following rules and guidelines apply:
All returns must be postmarked within 14 days of receipt
Use the return form enclosed in your package, follow the instructions
The merchandise must be in its original new condition, unworn/unwashed
We do not accept returns on custom-made, altered or special order items, undergarments, or sale/discounted merchandise. All of these types of sales are final. Merchandise may be exchanged under certain conditions.
Damages that occur during care of a garment such as dry cleaning, washing or wear are not grounds for return
Please do not return anything to us COD or freight collect, our receiving department will refuse the shipment
Returns must be made in adequate packaging (like the original), we are not responsible if your return is damaged in shipping due to poor packaging
Use the shipping label we provide for the return or you will be responsible for the return shipping and insurance
- Returns made after 14 days get store credit or exchange only
We do not refund return freight charges inbound or out. If you chose a shipping method other than our free shipping and return the merchandise we will credit the merchandise amount only, not the outbound freight. Use the prepaid shipping label. The pre-paid shipping label we provide you is the only way we can pay for return freight charges because we can't refund shipping you paid on your own.
International customers are responsible for the return freight charges. We do not provide a return label. If you email us how many pieces you want to return we will schedule DHL to pick up from you, the freight charges will be billed to you.
If we ship you a damaged or incorrect garment, please keep the original packaging, do not wear or use the garments and do not remove the tags. Use the provided return label and follow the return instructions. Please note that wearing/using an incorrect item is considered an acceptance of the item and you will not be able to return/exchange it.
If you refuse your shipment from us, we will refund the order value less the actual round trip freight charges and any restocking fee we deem appropriate. This applies to all refused orders, even those that went out with free shipping.
We guarantee that your data is not used for any other purpose than improving this online store and offering a better shopping experience. We don't store any personal data in cookies. We won't contact you unless we are responding to a request by you.
This Privacy Statement describes how this online store collects and uses your information. Your privacy is important to us and your information valuable.
When you purchase from this online store, we collect information that you volunteer, such as your name, email, address, phone number and other information necessary to process your order. We also collect the information you provide when you register to participate in a contest or promotion, fill out a survey or questionnaire.
Your information is kept private. We never share, sell or distribute it to anyone for any reason except as required by law.
Your information is only used for the purpose of processing the online orders you place in this jeans store and to provide you with information and services you requested.
Periodically we will email you about new jeans, shorts, skirts and other exciting fashion, discounts, offers or upcoming events; but ONLY if you have elected to receive these offers.
Any correspondence we send you contains a clear unsubscribe link and/or instructions at the bottom that allow you to remove your email from our list. You can’t unsubscribe from receiving emails about an order you placed while the order is being processed and/or shipped.
Your data is safe with us. Our servers use the latest encryption technology and are always updated and tested for security and safety. This online store is as hacker safe as can be as every measure is taken to insure the safety of your data.
Our servers do not store credit card information. We only keep the last 4 digits for reference purposes in case we need to identify a transaction.
This agreement is governed by the laws of the State of California. Any litigation must be brought to the appropriate court in the County of Los Angeles California.